Refund policy
Last updated: September 9, 2026
Returns and refunds
This policy applies to purchases from Xunwind Studio at xun-wind.com, operated by XUNWIND LTD. Nothing in this policy limits your mandatory consumer rights.
Our 30-day return arrangement
You may request a return within 30 days after receiving your order. For a voluntary change-of-mind return, the item should be unworn, unused and in its original condition, with original packaging and tags where supplied. Please provide your order number or other proof of purchase.
These voluntary conditions do not override statutory rights, including the right to inspect goods reasonably or return faulty or misdescribed goods without original packaging.
How to request a return
Email suppor@xunwind.top with your order number and the items you wish to return. A reason helps us provide support but is not required to exercise a legal cancellation right. We will provide the appropriate return address and instructions. Please send the return within 14 days after notifying us and retain proof of posting. You do not need our approval to give a valid statutory cancellation notice.
Do not send returns to our registered office unless we specifically direct you there. Contact us before arranging shipping so that you know the return destination and applicable costs.
Return shipping
For a change-of-mind return, you normally pay the direct cost of return shipping, provided this responsibility was disclosed before purchase and applicable law permits it. We cover reasonable return costs for goods that are faulty, damaged on arrival, incorrect or otherwise do not conform to the contract. Contact us so we can arrange an appropriate solution.
Faulty, damaged or incorrect items
Please contact us as soon as reasonably possible with your order number and a description of the issue. Photographs may help us resolve it, but are not an absolute condition of exercising your rights. We will provide the refund, repair or replacement required by applicable law. There is no seven-day cutoff that removes your statutory rights.
Small differences consistent with the product description can occur in handmade weaving, but handmade production does not excuse defects, unsafe goods or a material difference from what was advertised.
Personalized items
If we offer an item made to your individual specifications or clearly personalized, change-of-mind cancellation may be excluded where the law permits and this is disclosed before purchase. An ordinary handmade item, or choosing an available standard size or color, is not automatically a personalized-item exception. Rights relating to faults or misdescription still apply.
UK online cancellation rights
Subject to lawful exceptions, UK consumers may cancel within 14 days after receiving goods without giving a reason and then have a further 14 days to send them back. A clear statement sent to our email or registered office is sufficient. For separately delivered goods in one order, the applicable period generally starts when the last goods are received.
For a valid cancellation of the whole order, we refund the purchase price and the cost of our least expensive standard outbound delivery option. Any extra paid for an upgraded delivery service need not be refunded. We may deduct a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where legally permitted.
We refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever occurs first, subject to the applicable rules. If no goods were supplied, the applicable cancellation refund period runs from notice of cancellation.
Refund processing and exchanges
Refunds go to the original payment method unless otherwise agreed without a fee. For voluntary returns outside statutory cancellation rights, we aim to process approved refunds within 5–10 business days after receiving and inspecting the return. Any shorter legal deadline takes priority. Your payment provider may require additional time to display the credit.
For voluntary change-of-mind returns, original delivery charges are generally not refunded unless required by law. This does not affect the standard-delivery refund described above or remedies for faulty goods. Contact us about exchanges before sending anything; replacement availability will depend on the item.
Optional cancellation notice
You may copy this wording, but do not have to use it: “To XUNWIND LTD, trading as Xunwind Studio: I give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].” For a paper notice, add your signature.
Contact us
Xunwind Studio is operated by XUNWIND LTD, registered in England and Wales under company number 17433676.
Email: suppor@xunwind.top
Telephone: +44 7351 488219
Website: https://xun-wind.com
Registered office: Director's Office No. 138, Unit 7 Wilsons Business Park, Manchester, M40 8WN, United Kingdom.
This is our company registered office. Please contact us for return instructions before sending a product; the registered office is not the designated returns address.