Shipping policy
Last updated: September 9, 2026
Shipping and delivery
This policy covers orders placed with Xunwind Studio at xun-wind.com.
Destinations and availability
We focus on customers in the United States, Canada and the United Kingdom. Availability for your address, delivery options and charges are shown at checkout. A destination being mentioned here does not guarantee that every item can be delivered there.
Order processing
Our usual processing estimate is 1–3 business days after payment confirmation. If an item requires a longer preparation period, this will be stated before purchase. Processing time is separate from transit time.
Estimated transit time after dispatch
- United States: approximately 7–15 business days.
- Canada and United Kingdom: approximately 10–25 business days.
- Other destinations offered at checkout: approximately 10–25 business days unless a different estimate is shown.
Business days exclude weekends and relevant public holidays. These are estimates, not guaranteed arrival dates. Customs, carrier disruption and peak periods can cause delays. An expressly agreed delivery deadline takes priority. For UK consumer orders, where no different delivery period is agreed, the statutory delivery rules, including the usual 30-day limit, apply.
Shipping charges, taxes and customs
Available shipping charges are displayed before you place your order. Taxes or duties collected by us are shown at checkout. If an order crosses a customs border and import charges have not been collected at checkout, a carrier or customs authority may require payment under local rules. Any such customer responsibility is subject to the information provided before purchase and applicable law; this policy does not override a duty-paid option or create an undisclosed fee.
Dispatch and tracking
Once your order has shipped, we send the available tracking information by email. Tracking updates can take time to appear after dispatch. Please check that your email and delivery address are correct.
Address changes and failed delivery
Contact us promptly if an address needs correcting. We cannot guarantee changes once an order has been dispatched. If a parcel is returned because of an incorrect address or an unsuccessful delivery, contact us to arrange the next step. Any proposed redelivery cost will be explained before you agree to it.
Delayed, lost or damaged parcels
If a parcel is late, missing or arrives damaged, contact us with your order number. We will investigate with the carrier and provide the remedy required by applicable law. Carrier or customs delays do not remove your statutory rights, and we do not require you to resolve a lost-parcel claim with the carrier alone.
Where applicable consumer law places transit risk on us until you or your nominated recipient takes physical possession, we retain that risk. The statutory exception for a carrier independently commissioned by you may apply.
Registered office and returns
Our company registered office does not identify the dispatch location of your order. For returns, follow our Returns and Refunds Policy and request the correct instructions before posting.
Contact us
Xunwind Studio is operated by XUNWIND LTD, registered in England and Wales under company number 17433676.
Email: suppor@xunwind.top
Telephone: +44 7351 488219
Website: https://xun-wind.com
Registered office: Director's Office No. 138, Unit 7 Wilsons Business Park, Manchester, M40 8WN, United Kingdom.
This is our company registered office. Please contact us for return instructions before sending a product; the registered office is not the designated returns address.